Call the office01480 453444

New build customer care, repairs and maintenance.

Working for housebuilders, housing associations and councils since 2014. Based in Huntingdon, covering the whole country including London.

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Working for

  • L&Q
  • Vistry
  • Dandara
Services

What we do.

We keep our work focused on what we are good at. Developers and landlords get one number to call and one contractor to hold to account.

01

New build customer care

Once a developer hands over a home, we take on the buyer's defects and snags during the warranty period. Attend, fix, sign off, and keep the developer informed on every job.

  • Handover snagging and defects
  • Warranty period call outs
  • Job updates and close out reports for the developer
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02

Repairs and maintenance

Responsive and planned repairs for housing associations and councils, carried out in occupied homes with proper appointments and respect for the people living there.

  • Responsive repairs
  • Planned maintenance
  • Multi trade operatives
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03

Voids and refurbishment

Empty homes turned round to a lettable standard and handed back on time, plus kitchens, bathrooms and decorating.

  • Void works to lettable standard
  • Kitchens and bathrooms
  • Decorating and making good
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How we work

From a customer's call to a closed job.

Step 1

Logged

The issue comes in from the developer, landlord or resident and is logged the same day.

Step 2

Booked

We arrange a time that suits the resident and confirm it with them directly.

Step 3

Fixed

Our operatives attend, put it right first time where they can, and leave the home clean.

Step 4

Signed off

The client gets confirmation and photos, and the job is closed.

Job management

How we run our jobs.

Every job we take on is logged, scheduled and tracked in Premier Planner, our job management system. The office plans the work, our operatives get their jobs on their phones, and photos and completion notes come back with the job.

premierplanner.co.uk
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About

Started by Steve Hale in 2014.

SureBuild began in and around Huntingdon and has grown by doing the job right for the clients it has. Today we work for some of the country's largest housebuilders and housing providers.

A new home is the biggest purchase most people make. When something goes wrong in the first couple of years, how quickly and politely it gets sorted is what the buyer remembers about the developer. That is the part we look after.

Alongside customer care we carry out repairs, maintenance and voids for housing associations and councils, nationally and across London.

Established
2014
Based
Great Raveley, Huntingdon
Coverage
National, including London
Projects

Recent work.

Accreditations

Accredited.

Independently assessed for health and safety and competence.

CHAS Accredited Contractor
Constructionline
CQMS Safety Scheme
SSIP Registered Member
Contact

Get in touch.

Tell us about the development or the work and we will come back to you within one working day.

Office
01480 453444
Email
customercare@surebuildservices.co.uk
Address
Unit 1, White House Farm, Raveley Road,
Great Raveley, Huntingdon PE28 2QX